What exactly does Retain do to reduce churn?

Retain detects cancellation signals before it's too late, shows you the reasons, and suggests smart actions to win customers back fast and effectively.

How does Retain identify users at risk of leaving?

We track key product events and behaviors (like drops in usage, low engagement, or missed critical actions) and turn them into clear, actionable alerts.

How long does it take to see results after setting up Retain?

In most cases, you'll start spotting clear churn signals and acting on them within the first 7 days.

What makes Retain different from traditional analytics tools?

Analytics tools show data. Retain goes further: it interprets that data and turns it into actionable insights to actually reduce churn. A Data Scientist in pajamas, working 24/7 for you.

Is Retain difficult to integrate?

Not at all. Integration takes just a few minutes via API. Works for code and no-code solutions.

How do I know what to track?

You only need to track the features where your customer actually gets value. No need to log every single page view or button click. The Start here guide in our docs (retain.so/docs) explains what counts as a meaningful event, with examples.

Does Retain work for any type of SaaS?

Retain is built for subscription-based SaaS (preferably monthly plans) that have already validated their product and are looking or approaching product-market fit.

What happens if I exceed my plan's MAU limit?

Congrats, that means your product is growing! If you exceed your plan's MAU limit, Retain will automatically prompt you to upgrade to the next tier so you can keep tracking all your users without interruption.

Now in Beta

Know who's about to churnbefore they do

You're losing customers before they cancel. Retain flags who's at risk and tells you why, so we can save them in time.

14-day free trial.

Ask your agent to…

Talk to Retain in natural language from any MCP client.

● get_at_risk_customers(risk_level: ["Critical", "High"])  ⎿  7 customers
7 accounts are slipping. The heaviest by MRR:
CustomerRiskMRRHealthInactive
Acme IncCritical$1,2002418d
GlobexCritical$9003112d
InitechHigh$650449d
UmbrellaHigh$480496d
HooliHigh$420525d
> ▋

Know who's about to churnbefore they do

You're losing customers before they cancel. Retain flags who's at risk and tells you why, so we can save them in time.

Know who's about to churnbefore they do

You're losing customers before they cancel. Retain flags who's at risk and tells you why, so we can save them in time.

Winning a customer means beating the odds

How Retain helps you retain

Spot leaving customers before they go

Get alerted early

Right message, right time

Revenue protected

Plug it in once

1. Log key features usage

2. Connect revenue data

Connect with your favorite LLM

How losing customers taught me to keep them

Retain like a boss

The questions you're probably asking right now.

Winning a customer means beating the odds

How Retain helps you retain

Spot leaving customers before they go

Get alerted early

Right message, right time

Revenue protected

Plug it in once

1. Log key features usage

2. Connect revenue data

Retain like a boss

The questions you're probably asking right now.

Connect with your favorite LLM

How losing customers taught me to keep them

Ask your agent to…

Know who's about to churnbefore they do

You're losing customers before they cancel. Retain flags who's at risk and tells you why, so we can save them in time.

Command palette

Know who's about to churnbefore they do

You're losing customers before they cancel. Retain flags who's at risk and tells you why, so we can save them in time.

Winning a customer means beating the odds

How Retain helps you retain

Spot leaving customers before they go

Get alerted early

Right message, right time

Revenue protected

Plug it in once

1. Log key features usage

2. Connect revenue data

Connect with your favorite LLM

How losing customers taught me to keep them

Retain like a boss

The questions you're probably asking right now.

What exactly does Retain do to reduce churn?

Does Retain send the messages to my customers?

How does Retain identify users at risk of leaving?

Is Retain difficult to integrate?

What makes Retain different from traditional analytics tools?

How long does it take to see results after setting up Retain?

How do I know what to track?

Does Retain work for any type of SaaS?

What happens if I exceed my plan's MAU limit?

Can I invite my team to Retain?

Winning a customer means beating the odds

How Retain helps you retain

Spot leaving customers before they go

Get alerted early

Right message, right time

Revenue protected

Plug it in once

1. Log key features usage

2. Connect revenue data

Retain like a boss

The questions you're probably asking right now.

What exactly does Retain do to reduce churn?

Does Retain send the messages to my customers?

How does Retain identify users at risk of leaving?

Is Retain difficult to integrate?

What makes Retain different from traditional analytics tools?

How long does it take to see results after setting up Retain?

How do I know what to track?

Does Retain work for any type of SaaS?

What happens if I exceed my plan's MAU limit?

Can I invite my team to Retain?

Connect with your favorite LLM

How losing customers taught me to keep them

Ask your agent to…