What exactly does Retain do to reduce churn?

Retain detects cancellation signals before it's too late, shows you the reasons, and suggests smart actions to win customers back fast and effectively.

How does Retain identify users at risk of leaving?

We track key product events and behaviors (like drops in usage, low engagement, or missed critical actions) and turn them into clear, actionable alerts.

How long does it take to see results after setting up Retain?

In most cases, you'll start spotting clear churn signals and acting on them within the first 7 days.

What makes Retain different from traditional analytics tools?

Analytics tools show data. Retain goes further: it interprets that data and turns it into actionable insights to actually reduce churn. A Data Scientist in pajamas, working 24/7 for you.

Is Retain difficult to integrate?

Not at all. Integration takes just a few minutes via API. Works for code and no-code solutions.

How do I know what to track?

You only need to track the features where your customer actually gets value. Onboarding events are also good to track, since most of churn happens in the beginning of the journey. No need to log every single page view or button click.

Does Retain work for any type of SaaS?

Retain is built for subscription-based SaaS (preferably monthly plans) that have already validated their product and are looking or approaching product-market fit.

What happens if I exceed my plan's MAU limit?

Congrats, that means your product is growing! If you exceed your plan's MAU limit, Retain will automatically prompt you to upgrade to the next tier so you can keep tracking all your users without interruption.

Now in Beta

Know who's about to churnbefore they do

Not another analytics tool. A SaaS churn prevention system for solo-founders and small teams. Turn usage data into clear insights to grow your revenue.

14-day free trial.

Now in Beta

Know who's about to churnbefore they do

Not another analytics tool. A SaaS churn prevention system for solo-founders and small teams. Turn usage data into clear insights to grow your revenue.

14-day free trial.

Ghosting isn't just for dating apps

Customers don't quit overnight. They show signals, but without proper monitoring you only discover the problem when it's too late.

If you're the type who loves...

Paying $$$ to acquire users… and letting them leave for free.

Burning nights coding, marketing, and firefighting while customers quietly ghost you.

Running your SaaS like a leaky bucket, admiring this relaxing waterfall.

Or keep vibing with the chaos. Your call.

How it works

How churn is detected before it happens

Turn usage data into churn signals and personalized outreach.

The signal shows up

Usage drops. Key features go untouched. A credit card gets declined. Retain scores every account in real time.

You get pinged

Email, Slack, Discord, or the dashboard. The alert names the reason. The exact signals that tripped the score.

Your message is already written

Retain drafts a personalized re-engagement message based on the account's signals. Copy it, tweak it, send it from your tool of choice.

Auto-send workflows, shipping soon

You see who came back

Track which customers re-engaged after your action, and how much MRR Retain just saved.

Setup

Plug it in once

Just 10 minutes of setup. Then Retain watches while you sleep.

1. Log key features usage

Just a HTTP call for the features that actually matter.

2. Connect revenue data

Link your payment processor so Retain can track payments, upgrades, downgrades, cancellations, and those “card declined” moments.

Check the docs

Case study

How losing customers taught me to keep them

Before Retain, I was a founder losing customers in the dark. This is the story.

Gabriel

@gabvrodrigues

Hi, 👋🏼 Gabriel here. Before Retain, I built Save Now, a SaaS for aesthetic and beauty clinics management.

Things were going well, at least on the surface. Customers signing up every week, but some clinics would explore the product for some days, then go quiet.

No complaints. I never understood why.

And that was killing my growth. Acquiring customers wasn't enough if I couldn't understand why existing ones were leaving.

So I went deep into the problem.

I started studying churn, retention, and customer behavior while analyzing usage patterns for signals that appeared before churn: incomplete onboarding, low activity, key features never used, incomplete payments.

As I started connecting those signals, things became clearer. I could finally identify struggling customers early enough to reach out before they quietly disappeared.

And at the same time, those same signals started exposing the holes in my product itself.

I wasn't just reducing churn anymore. I was finally understanding what needed to improve.

And when I started talking to other founders, I realized the problem wasn't unique to me. So many SaaS companies were flying blind, losing customers without understanding why.

Literally setting money on fire. Incredible business strategy, honestly.

That's how Retain was born.

10:32 AM · May 10, 2026

Yes, I tested Retain on my own SaaS first

13%

before

→

after

Churn rate, in 3 months.

After flagging at-risk customers early and reaching out before they disappeared.

Pricing

Retain like a boss

Flexible pricing to help keep users (and your sanity).

Keep in mind, even a small churn reduction can greatly boost your ARR.

500

Up to 500 MAU

5K+

500 Monthly Active Users ()

Unlimited team members

Unlimited events

FAQ

The questions you're probably asking right now.

Everything you need to know about Retain.

Confused? Ping me on X and I'll help you out.

Ping me on X

The bucket isn't going to patch itself.

Know who's about to churnbefore they do

Not another analytics tool. A SaaS churn prevention system for solo-founders and small teams. Turn usage data into clear insights to grow your revenue.

Know who's about to churnbefore they do

Not another analytics tool. A SaaS churn prevention system for solo-founders and small teams. Turn usage data into clear insights to grow your revenue.

Ghosting isn't just for dating apps